Preventive field visits
Inspect accessible devices, mounts, labels, pathways, power indicators, physical damage, cleanliness, and documented test points within the approved scope.
Lifecycle Field Service
Senior Living Resident Safety System Maintenance
Planned field maintenance and corrective dispatch for resident-safety infrastructure, coordinated within manufacturer, licensing, and operational boundaries.
Built for Senior-living facilities teams, regional operations leaders, manufacturers, and authorized service providers.
1996
Delivering since
900+
Multi-site programs
10,000+
Locations deployed
6
Operating offices
SRS Networks is a nationwide enterprise infrastructure deployment company headquartered in South San Francisco, California. We coordinate senior-living field programs through our National Partner Alliance vetting process, using Alliance Partner technicians who are W-2 employees of their respective companies.
The business outcome
One accountable program across every community
Senior-living technology crosses resident rooms, care workflows, facilities, IT, security, platform vendors, and local trades. SRS turns those handoffs into a controlled field-delivery program.
Recurring physical defects identified before a rollout expands
Device and infrastructure condition documented consistently
Qualified onsite support coordinated with remote platform experts
Maintenance findings converted into planned corrective work
Field scope
What the program can include
Corrective dispatch
Troubleshoot cabling, connectivity, mounting, power, and replaceable field components with authorized escalation when platform access is restricted.
Parts and spares
Verify approved parts, receive or stage replacements, record serial changes, and reconcile used spares.
Maintenance records
Return photos, observed conditions, actions, test evidence, unresolved dependencies, and recommended follow-up in one format.
Delivery model
From discovery to documented handoff
01
Define coverage
Establish supported platforms, permitted tasks, response targets, parts rules, and manufacturer or license restrictions.
02
Baseline
Document installed condition and known defects before recurring maintenance begins.
03
Service
Dispatch a qualified Alliance Partner, complete the approved checklist, and escalate restricted work.
04
Trend
Aggregate repeat issues and recommend repair, replacement, training, or refresh actions at portfolio level.
Scope boundaries stated before dispatch
- Manufacturer certification is confirmed before restricted work
- Inspection or monitoring services are not implied by field maintenance
- Maintenance does not replace operator testing and response procedures
- Life-safety interfaces are handled by the responsible authorized trade
Nationwide execution
SRS Networks serves the 48 contiguous states, Alaska, and Hawaii. One SRS project team coordinates readiness, scheduling, qualified Alliance Partner field resources, documentation, and escalation across the program.
Frequently asked questions
SRS coordinates approved preventive visits, corrective field dispatch, cabling and connectivity troubleshooting, physical device replacement, parts logistics, documentation, and escalation to authorized platform providers.
Related senior-living services
Build the standard at one community. Scale it nationwide.
Send the community list, installed platforms, target schedule, and desired service scope. We’ll identify the discovery and pilot requirements.
Start the Program