Field service management
Coordinate qualified Alliance Partner W-2 technicians for approved assessments, break-fix, moves, additions, changes, and replacement work.
Nationwide Lifecycle Support
Managed Technology Services for Senior Living
A nationwide field and technology-lifecycle program for senior-living operators—not a local small-business help desk or general-purpose MSP service.
Built for Multi-community operators needing one field-service program across resident safety, networks, and physical security.
1996
Delivering since
900+
Multi-site programs
10,000+
Locations deployed
6
Operating offices
SRS Networks is a nationwide enterprise infrastructure deployment company headquartered in South San Francisco, California. We coordinate senior-living field programs through our National Partner Alliance vetting process, using Alliance Partner technicians who are W-2 employees of their respective companies.
The business outcome
One accountable program across every community
Senior-living technology crosses resident rooms, care workflows, facilities, IT, security, platform vendors, and local trades. SRS turns those handoffs into a controlled field-delivery program.
One intake and escalation path for approved field work
Repeatable preventive and break-fix scopes
Current site and asset documentation after every visit
National coverage without a different unmanaged vendor in every market
Field scope
What the program can include
Technology lifecycle
Track installed condition, recurring defects, obsolescence, refresh candidates, spares, and site-specific constraints.
Vendor coordination
Put qualified hands onsite while authorized platform, carrier, NOC, monitoring, or manufacturer teams retain their remote responsibilities.
Program reporting
Standardize ticket evidence, asset updates, root-cause observations, punch items, and recommended next actions across communities.
Delivery model
From discovery to documented handoff
01
Service catalog
Define covered technologies, severity levels, hours, response targets, exclusions, authorization rules, and evidence requirements.
02
Site onboarding
Load contacts, access rules, installed systems, vendor paths, spares, documentation, and escalation dependencies.
03
Dispatch and resolve
Triage the field requirement, assign a qualified Alliance Partner, execute the approved scope, and record outcomes.
04
Improve
Review repeat incidents, aging assets, parts patterns, and portfolio opportunities for planned corrective work.
Scope boundaries stated before dispatch
- Not local managed IT or a general employee help desk
- No Microsoft 365, vCIO, endpoint, backup, or local-business MSP positioning
- 24/7 NOC monitoring is not promised unless separately contracted
- Resident personal-device concierge support is excluded unless expressly added
Nationwide execution
SRS Networks serves the 48 contiguous states, Alaska, and Hawaii. One SRS project team coordinates readiness, scheduling, qualified Alliance Partner field resources, documentation, and escalation across the program.
Frequently asked questions
SRS manages the nationwide physical field-service and technology-lifecycle layer: site onboarding, qualified dispatch, assessments, preventive visits, break-fix, replacement, refreshes, vendor coordination, asset updates, and portfolio reporting.
Related senior-living services
Build the standard at one community. Scale it nationwide.
Send the community list, installed platforms, target schedule, and desired service scope. We’ll identify the discovery and pilot requirements.
Start the Program