Field service management
Coordinate qualified Alliance Partner W-2 technicians for approved assessments, break-fix, moves, additions, changes, and replacement work.
Nationwide Lifecycle SupportManaged Technology Services
Managed Technology Services
for Senior Living
A nationwide physical field-service program for approved installation, replacement and technology refresh work at senior-living communities. The operator and its platform providers retain ongoing network operations, monitoring and service-level ownership.
Built for Multi-community operators needing one field-service program across resident safety, networks, and physical security.
1996
Delivering since
900+
Multi-site programs
10,000+
Locations deployed
6
Operating offices
SRS Networks is a nationwide enterprise infrastructure deployment company headquartered in South San Francisco, California. We coordinate senior-living field programs through our National Partner Alliance vetting process, using Alliance Partner technicians who are W-2 employees of their respective companies.
The business outcome
One accountable program across every community
Senior-living technology crosses resident rooms, care workflows, facilities, IT, security, platform vendors, and local trades. SRS turns those handoffs into a controlled field-delivery program.
One intake and escalation path for approved field work
Repeatable preventive and break-fix scopes
Current site and asset documentation after every visit
National coverage without a different unmanaged vendor in every market
Field scope
What the program can include
Technology lifecycle
Track installed condition, recurring defects, obsolescence, refresh candidates, spares, and site-specific constraints.
Vendor coordination
Put qualified hands onsite while authorized platform, carrier, NOC, monitoring, or manufacturer teams retain their remote responsibilities.
Program reporting
Standardize ticket evidence, asset updates, root-cause observations, punch items, and recommended next actions across communities.
Delivery model
From discovery to documented handoff
01
Service catalog
Define covered technologies, severity levels, hours, response targets, exclusions, authorization rules, and evidence requirements.
02
Site onboarding
Load contacts, access rules, installed systems, vendor paths, spares, documentation, and escalation dependencies.
03
Dispatch and resolve
Triage the field requirement, assign a qualified Alliance Partner, execute the approved scope, and record outcomes.
04
Improve
Review repeat incidents, aging assets, parts patterns, and portfolio opportunities for planned corrective work.
Scope boundaries stated before dispatch
- Not local managed IT or a general employee help desk
- No Microsoft 365, vCIO, endpoint, backup, or local-business MSP positioning
- Network monitoring, help-desk operations and SLA ownership remain with the named operator or platform provider
- Resident personal-device concierge support is excluded unless expressly added
- Field installation follows an approved design; name the platform commissioning, operational acceptance and life-safety interface owners before dispatch
Nationwide execution
SRS Networks serves the 48 contiguous states, Alaska, and Hawaii. One SRS project team coordinates readiness, scheduling, qualified Alliance Partner field resources, documentation, and escalation across the program.
Frequently asked questions
SRS manages the nationwide physical field-service and technology-lifecycle layer: site onboarding, qualified dispatch, assessments, preventive visits, break-fix, replacement, refreshes, vendor coordination, asset updates, and portfolio reporting.
SRS Networks coordinates nationwide field execution through our National Partner Alliance. Alliance Partner technicians are W-2 employees of their respective companies and work under one SRS program scope, reporting standard, and closeout process.
Alliance Partners are reviewed for relevant technical experience, active licensing where required, insurance, geographic coverage, professionalism, and ability to follow program-specific installation and documentation standards. Project qualifications are confirmed again before dispatch.
Programs can extend across the 48 contiguous states, Alaska, and Hawaii, with one SRS project team coordinating site readiness, scheduling, documentation, and escalation. SRS has delivered 900+ multi-site programs across 10,000+ locations since 1996.
Applicable requirements vary by facility type, resident acuity, state regulation, adopted code, product listing, and the local authority having jurisdiction. SRS confirms project-specific licensing and manufacturer requirements before scope is finalized.
Yes. SRS can execute the field infrastructure and installation scope while the operator's authorized manufacturer, software provider, monitoring company, or systems integrator retains its platform responsibilities.
The closeout package is defined before mobilization and can include device inventories, labeled photos, cable test results, floor-plan markups, serial numbers, punch status, acceptance records, and site-specific exceptions.
Send the community list, existing system information, desired outcomes, target schedule, and any available drawings to partners@srsnetworks.com. SRS will identify discovery requirements and propose a pilot or rollout plan.
SRS executes the approved physical field scope and documents installation checks. The project must name the designer, authorized platform commissioning party and operator acceptance owner. Fire-alarm interfaces and other restricted life-safety work stay with the responsible authorized trade. Network monitoring, clinical response, platform operations and SLA ownership are not included by an installation order.
Priority senior-living markets
Local planning pages connect each market to the national nurse call, emergency call, wander management, surveillance, and lifecycle field-service scope.
Build the standard at one community. Scale it nationwide.
Send the community list, installed platforms, target schedule, and desired service scope. We’ll identify the discovery and pilot requirements.
Start the Program